Total Quality Management

Total Quality Management by John Oakland epub pdf fb2

Title: Total Quality Management
Author: John Oakland
ISBN10: 0750600845
ISBN13: 978-0750600842
Publisher: Butterworth-Heinemann Ltd; Reprint edition (June 1991)
Language: English
Subcategory: Management & Leadership
Size PDF: 1749 kb
Size Fb2: 1546 kb
Rating: 3.7/5
Votes: 396
Pages: 256 pages
Other Format: mobi docx lit doc

Total Quality Management by John Oakland


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This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through the language of TQM and sets down a clear way to proceed for the whole organization.