Total Quality Management Text with cases

Total Quality Management Text with cases by Amrik Sohal epub pdf fb2

Title: Total Quality Management Text with cases
Author: Amrik Sohal
ISBN10: 0750689250
ISBN13: 978-0750689250
Publisher: Butterworth-Heinemann; 1 edition (December 1, 2002)
Language: English
Subcategory: Management & Leadership
Size PDF: 1520 kb
Size Fb2: 1510 kb
Rating: 4.5/5
Votes: 479
Pages: 480 pages
Other Format: mbr azw rtf txt

Total Quality Management Text with cases by Amrik Sohal


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Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.