Total Quality Management: Text with Cases (Contemporary Business)

Total Quality Management: Text with Cases (Contemporary Business) by John S Oakland, Les Porter epub pdf fb2

Title: Total Quality Management: Text with Cases (Contemporary Business)
Author: John S Oakland, Les Porter
ISBN10: 0750621249
ISBN13: 978-0750621243
Publisher: Butterworth-Heinemann (June 16, 1995)
Language: English
Subcategory: Management & Leadership
Size PDF: 1809 kb
Size Fb2: 1903 kb
Rating: 4.0/5
Votes: 492
Pages: 448 pages
Other Format: docx doc rtf mbr

Total Quality Management: Text with Cases (Contemporary Business) by John S Oakland, Les Porter


pdf epub fb2 djvu



Written by the acknowledged British guru of Total Quality Management, John Oakland, this book is based on material from his two best-selling TQM books tailored to meet the particular requirements of a student audience. It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand. The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business activities to achieve overall top-quality performance.Each section is followed by discussion questions and practical assignments.Students following any Business or Management course will find this book a perfect practical introduction to the subject. As well as meeting the needs of those studying for professional quality assurance qualifications, this book would be ideal for students on a side variety of science and engineering courses where TQM is part of their study requirements.Case studies include:Carnaud Metalbox plc Foodcan UK, Esso Research Centre, Exxon Chemical, Pirelli Communications Cables, Prudential Assurance Co, Shorts Brothers, Thomas Cork SML. Written by the British guru of TQM, John OaklandProvides a simple model for TQM for studentsEach section is followed by discussion questions and practical assignments