Management and Control of Quality

Management and Control of Quality by LINDSAY, EVANS epub pdf fb2

Title: Management and Control of Quality
Author: LINDSAY, EVANS
ISBN10: 0324202245
ISBN13: 978-0324202243
Publisher: South-Western; 6th edition (April 1, 2004)
Language: English
Subcategory: Management & Leadership
Size PDF: 1258 kb
Size Fb2: 1817 kb
Rating: 4.2/5
Votes: 357
Pages: -
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Management and Control of Quality by LINDSAY, EVANS


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This text continues to provide a managerially-oriented, integrated view of the issues involved in total quality management. The Third Edition is strongly influenced by the Malcolm Baldrige National Quality Award criteria. New chapters have been added on current topics such as customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment. Updating of all chapters ensures complete and timely coverage.