Total Quality: Success Through People

Total Quality: Success Through People by Ron Collard epub pdf fb2

Title: Total Quality: Success Through People
Author: Ron Collard
ISBN10: 0852925115
ISBN13: 978-0852925119
Publisher: Chartered Institute of Personnel & Development; 2nd edition (April 1, 1993)
Language: English
Subcategory: Human Resources
Size PDF: 1261 kb
Size Fb2: 1580 kb
Rating: 3.6/5
Votes: 478
Pages: 210 pages
Other Format: lrf txt mobi lrf

Total Quality: Success Through People by Ron Collard


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It is the human factor which is most crucial in focusing the whole organisation on quality and meeting customer needs. Ron Collard provides detailed practical guidance on planning, establishing, maintaining and constantly improving a system of total quality management. Since occasional setbacks are inevitable, a major new chapter in this second edition explains how employers can overcome obstacles and maintain the momentum. Quality initiatives demand training, an understanding of statistical techniques and total management commitment, yet there can be no better way to tap the almost unlimited potential of the workforce.