Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series)

Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series) by -

Title: Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series)
Author: -
ISBN10: 9087530293
ISBN13: 978-9087530297
Publisher: Van Haren Publishing (March 8, 2007)
Language: English
Subcategory: Management & Leadership
Size PDF: 1881 kb
Size Fb2: 1322 kb
Rating: 4.6/5
Votes: 531
Pages: 161 pages
Other Format: doc lrf mobi azw

Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series) by -


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'Six Sigma for It Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (Tqm) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in It service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with Itil and other general It process improvements.